Constant Contact Email Marketing Platform: A Comprehensive Guide

Constant Contact Email Marketing Platform: A Comprehensive Guide


Email marketing remains a stalwart strategy for businesses seeking effective communication with their audience in the fast-paced digital landscape. Constant Contact stands out as a powerful and user-friendly solution among the myriad of email marketing platforms available. In this comprehensive guide, we’ll delve into Constant Contact’s features, benefits, and best practices to help you harness the full potential of this platform and elevate your email marketing game.


Constant Contact Email Marketing Platform



The Optimal Choice for Small Businesses: Constant Contact

Constant Contact seamlessly blends budget-friendly pricing with user-friendly email automation software, crafting a potent email marketing solution tailored for small businesses aspiring to expand. With its intuitive interface and swift signup process, marketers can swiftly devise and launch an email campaign in less than 10 minutes. Constant Contact remains cost-effective given the substantial value it delivers, rendering it a beneficial choice even for small businesses with constrained budgets.


User-Friendly Interface

Among the email marketing services we evaluated, Constant Contact stands out as exceptionally user-friendly, especially with its remarkable email editor. Even if you lack experience in designing emails, the editor takes the initiative to extract key elements from your website, including your logo, colors, and social media profiles. Armed with this information, customization of templates becomes a breeze, enabling the creation of visually appealing emails. The platform offers a diverse range of templates, and the convenience of saving preferred designs allows for swift reuse when crafting new emails.

Constant Contact goes beyond simplicity by seamlessly integrating with various services such as Microsoft Excel, Salesforce, Outlook, and tools for building email lists. This integration facilitates the effortless synchronization of contacts and other essential data. Notably, Constant Contact’s collaboration with Vimeo adds an extra layer of functionality, empowering email marketers to generate, host, and manage videos directly within the platform. Users can incorporate videos, embed GIFs, capture and synchronize leads, and gauge video performance across different campaigns.

Furthermore, Constant Contact’s automated services empower users to dispatch automatic emails triggered by customer actions. This proactive approach ensures a timely response when consumers express interest in your products or services.



Getting Started with Constant Contact:

  1. User-Friendly Interface: Constant Contact boasts an intuitive and user-friendly interface, making it accessible to both beginners and seasoned marketers. Navigating through the platform is a breeze, with clearly labeled tabs and a straightforward design that streamlines the email creation process.
  2. Drag-and-Drop Editor: The platform’s drag-and-drop editor is a game-changer for those who may not have extensive coding skills. Easily customize your emails with images, text, and buttons by simply dragging and dropping elements into place. This feature empowers marketers to create visually appealing emails without the need for intricate design knowledge.

Features that Set Constant Contact Apart:

Constant Contact provides a range of tools that simplify the creation of visually striking and engaging email marketing campaigns. Here are a few features that stand out:

A/B split testing See which email performs the best to improve open rates.
Autoresponders Automatically send emails on specific days, such as a customer’s birthday, or to new subscribers.
Deliverability Ensure your emails always end up in the right inboxes.
Email editor Customize emails with comprehensive drag-and-drop tools.
Email templates Choose from dozens of templates to design the right email for your campaign.
List management Create lists to categorize and send to specific contacts based on the email.
Reporting Keep track of analytics with Constant Contact’s reporting feature.

A/B Split Testing

Utilizing the A/B testing functionality in Constant Contact involves crafting two distinct subject lines, which are then dispatched to separate segments of your contact list. The software assesses the performance of each subject line and automatically dispatches the more effective one to the remainder of your audience. This feature is a standard offering among the email marketing services we assessed.


Constant Contact’s autoresponders empower the creation of a sequence of personalized, automated emails. These emails are triggered automatically based on specific criteria. Automation possibilities include sending welcome messages to new subscribers and delivering birthday or anniversary emails to your current customers.


With an impressive 97% deliverability rate, Constant Contact stands out. The company provides valuable resources to guide users on common email mistakes, phrases that might trigger spam filters, and best practices to ensure message reception. Maintaining inbox placement not only enhances communication effectiveness but also safeguards your deliverability rate across different users, averting the risk of being flagged as a source of spam.

Email Editor

In our evaluation, Constant Contact’s email editor proved to be exceptionally intuitive. Clicking on “Create Email” offers the option to seamlessly integrate your website into the message. Upon selection, Constant Contact scans your website for brand colors, logos, and social media accounts, automatically incorporating them into the email. Choosing a template and customizing it with straightforward drag-and-drop tools follows.

For first-time users, a video tutorial introduces the email editor tool, providing a quick instructional overview before diving in. Our experience revealed that the emails we crafted were not only easy to construct but also successfully landed in test inboxes, avoiding the peril of spam folders.

Email Templates

Constant Contact boasts an extensive collection of templates within its library. Each template is designed for versatility, catering to both desktop and mobile users. Once you’ve selected a template, customization becomes a breeze, allowing you to incorporate your own images, brand colors, logos, and fonts. Ensuring a consistent brand identity in both appearance and tone across various channels enhances your ability to engage your target audience wherever they encounter your content.

List Management

Constant Contact streamlines the process of managing your email contacts. You can effortlessly import existing contacts from Microsoft Excel, Outlook, or Salesforce. When adding new contacts, utilize tags to categorize them, such as “VIP donor” or “prospect.” While other email marketing services may offer similar features, Constant Contact stands out by simplifying the process. It automatically removes duplicate and unsubscribed contacts, sparing you the manual effort of list management.


After sending out emails, you can promptly access comprehensive reports on your campaign’s performance. These statistics encompass metrics such as open rates, click rates, the quantity of emails dispatched, bounce rates, successful deliveries, unsubscribes, spam reports, and instances of emails that were not opened. Additionally, you can track clicked links, social media engagement metrics, and poll responses. Within this dashboard, you also have the capability to resend an email if needed.


Key Features


Email Marketing:

  • User-friendly drag-and-drop editor for creating visually appealing emails.
  • Templates designed for various purposes and industries.
  • Customizable emails with personalized content and branding.

Contact Management:

  • Tools for managing and organizing contact lists.
  • Segmentation options to target specific groups based on criteria.
  • Automated list maintenance to handle unsubscribes and bounces.


  • Automation features for setting up email series, autoresponders, and triggered emails.
  • Drip campaigns to nurture leads and engage subscribers over time.

Analytics and Reporting:

  • Tracking and reporting tools to measure the performance of email campaigns.
  • Insights on open rates, click-through rates, and other relevant metrics.
  • A/B testing for optimizing email content and delivery.


  • Integration with various third-party applications and platforms, such as CRM systems and e-commerce platforms.
  • APIs for custom integrations and data synchronization.

Event Marketing:

  • Tools for creating and promoting events.
  • Email invitations, registration forms, and post-event surveys.

Social Media Sharing:

  • Integration with social media platforms to share email content.
  • Tools for adding social sharing buttons to emails.

Mobile Optimization:

  • Responsive email templates for optimal viewing on various devices, including mobile phones and tablets.

Customer Support:

  • Customer support through various channels, including email, phone, and online resources.
  • Knowledge base and tutorials for self-help.

Compliance and Security:

  • Compliance with email marketing regulations, such as CAN-SPAM and GDPR.
  • Security measures to protect user data and ensure the privacy of subscribers.

Advantages of Constant Contact

User-Friendly Interface: Constant Contact offers an intuitive and user-friendly interface, making it easy for beginners to create and manage their email marketing campaigns without a steep learning curve.

Email Templates: The platform provides a variety of professionally designed email templates, allowing users to create visually appealing and engaging emails without the need for graphic design skills.

Automation Tools: Users can leverage automation features to streamline their marketing efforts, from sending welcome emails to drip campaigns, thus saving time and ensuring consistent communication.

Contact Management: Constant Contact includes robust contact management tools, allowing users to segment their audience, manage contact lists, and personalize content for better targeting.

Reporting and Analytics: The platform provides detailed reporting and analytics, enabling users to track the performance of their campaigns, measure engagement, and make data-driven decisions to optimize future efforts.

Integration Options: Constant Contact integrates seamlessly with various third-party applications and platforms, such as e-commerce tools, CRM systems, and social media platforms, enhancing its functionality and compatibility.

Drawbacks of Constant Contact

Limited A/B Testing: While A/B testing is available, the options are somewhat limited compared to some other email marketing platforms, which may be a drawback for users seeking more advanced testing capabilities.

Template Customization Constraints: While Constant Contact offers a range of templates, the level of customization may be restricted for users with specific design preferences, limiting creative freedom.

Pricing Structure: For some users, the pricing structure may be perceived as relatively higher compared to other email marketing solutions, particularly for businesses with growing subscriber lists.

Learning Curve for Advanced Features: While the platform is user-friendly, mastering advanced features may take some time for users who want to explore the full range of capabilities offered by Constant Contact.


Best Practices for Email Marketing Success

Personalization: Leverage Constant Contact’s personalization features to address your audience by name and tailor content based on their preferences. Personalized emails result in higher engagement rates and foster a sense of connection between your brand and the recipient.

A/B Testing: Constant Contact allows marketers to conduct A/B tests to optimize email performance. Test different subject lines, content variations, and send times to identify what resonates most with your audience, refining your strategy for future campaigns.

Analytics and Reporting: Monitor the success of your campaigns with Constant Contact’s analytics tools. Track open rates, click-through rates, and other key metrics to gain insights into your audience’s behavior. Use this data to refine your future campaigns and maximize their impact.


Constant Contact Pricing

While Constant Contact lacks a free subscription tier, it enables you to explore its services at no cost for the initial 60 days. Throughout this period, you’ll have full access to all their email marketing tools.

Lite: Start marketing today with award-winning email and social tools. Starting at $12/month
Standard: Elevate your marketing to acquire more customers and foster customer engagement with effective marketing tools. Starting at $35/month
Amplify your reach and maximize your growth with our most powerful tools for automation, segmentation, and more. Starting at $80/month

Constant Contact Email Marketing Platform


Getting Started with Constant Contact

To initiate the process, enroll in the 60-day complimentary trial, which accompanies each plan. No credit card details are necessary; simply input your name, company name, email address, and phone number. Once your account is set up, kickstart your inaugural email campaign by selecting “Create an email.”

Next, opt for an email template and craft your content using various fonts, media, and colors. Once your email is polished, you’re all set to establish a mailing list and dispatch the email. Utilizing Constant Contact’s email editor, we effortlessly devised and sent an email within a brief 10-minute timeframe.

Support for Customers

Constant Contact support provides a range of tools to assist you. In addition to its comprehensive knowledge base and video materials, it provides support through chat and phone services, along with complimentary webinars and blogs. The phone lines are accessible from Monday to Saturday, with varying hours based on the department. Chat features are accessible Monday through Friday. The representative we reached out to was supportive, refrained from pressuring us into a purchase, and addressed all our inquiries.


In order to pinpoint the optimal email marketing services, we created a roster of well-received platforms through extensive online investigations. Thorough scrutiny of the online standing of each service was conducted. Our research spanned several weeks, encompassing an in-depth exploration of their features, review of tutorials and instructional videos, practical testing of the software (when feasible), and a thorough examination of user feedback. Additionally, we assessed the pricing models and customer support of each service by adopting the perspective of a business owner. For our selection of the top choice for small businesses, we prioritized user-friendly software that caters to the needs of novices in email marketing, coupled with budget-friendly pricing.

To wrap up, Constant Contact stands as a reliable ally in the realm of email marketing, providing a user-friendly platform with powerful features to enhance your campaigns. Whether you’re a small business owner, a marketer in a large enterprise, or anyone in between, Constant Contact offers the tools you need to build meaningful connections with your audience. By implementing best practices and harnessing the platform’s capabilities, you can unlock the full potential of email marketing and propel your business to new heights of success.

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